Average Score (165 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

165 Ratings

4.8 Average

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  • Gregory M.09-29-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Excellent service

  • Donna P.09-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    The service manager was rude and had an attitude every time I called to ask about my car. The technician that worked on my car was very knowledgeable and willing to answer any of my questions or concerns.

  • John H.09-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    GREAT SERVICE, EASY FAST AND GREAT CUSTOMER SERVICE

  • William H.09-25-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2022

  • William N.09-25-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    Fast and pleasant

  • Deborah S.09-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Brenda H.09-20-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    The salesmen were professional and genuine.

  • Jeff S.09-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    service was good, the only thing was the price for a battery, it was very high.

  • Thomas C.09-14-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Will Hudson and the technician made sure the issue that brought my car in was fully addressed.

  • Sallie F.09-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    I ask about the warranty or program for Tiguan. Service advisor didn't know nothing about the warranty and update. Always speak salesperson. Service advisor hold my keys until 815am appt was at 730am